Cancellation & Refunds Policy
| Product/Service | Action to Address in Policy | Key Points to Include |
| Physical Dental Posters, Books | Returns/Refunds/Replacements | * Return Window: Must specify the number of days (e.g., 7 days from delivery) for a return request.* Conditions: Product must be unused, in original packaging. * Defects/Damage: Specify that a full refund/replacement is offered for products damaged during shipping or defective.* Process: How to initiate a return (e.g., email a request with photos/order ID). * Refund Timeline: How long it takes to process the refund (e.g., 5-7 working days after receiving the return). |
| 3D Printing, Custom Posters, Animations | Cancellation/Refunds for Services | * Custom Work: Clearly state that once production/design work begins (e.g., after the design is approved or after 24 hours of order confirmation), cancellations may not be possible or may incur a cancellation fee (e.g., 50% of the cost) to cover labor/material already invested.* Refund Policy: State that refunds for custom work are generally only provided if the final product is materially different from the agreed-upon specifications. |
General return policy
- Return period: Within 30 days of purchase for non-EOSS items.
- Condition: Items must be unused, unworn, and have all original tags, labels, and packaging intact.
- Required documents: The original receipt is required.
- How to return: In-store returns are accepted at any Westside store.
East of Season Sale (EOSS) return policy
- Return period: Within 7 days of delivery.
- Condition: Items must be unused and have original tags and packaging.
- How to return: Returns can be made at any Westside store.
Items that cannot be returned
- Innerwear, lingerie, and socks
- Perfumes, personal and beauty care items, and other beauty consumables
- Used, tampered with, or damaged products
- Products purchased as part of a set that cannot be returned individually
- Accessories like sunglasses, belts, and pouches
If you don't have the receipt
- Westside may offer an exchange or a gift voucher for the current or last known selling price, but this is at the store's discretion.
Online returns
- Items should be unused, with all original tags attached.
- A pre-paid shipping label should be enclosed in the package for returns.
- Some online returns may not qualify for a refund and could be subject to denial.
Other important information
- Credit notes: For online sales, a credit note may be issued for return.
- Final sale items: Some items, particularly during sales, are marked as final sale and cannot be returned or exchanged.
- Quality check: The store staff will inspect the products before accepting the return.
- Returns from online sales: Returns can be processed in-store or by mail